About IMS: Independence Mission Schools (IMS) is a non-profit network of schools re-envisioning Catholic education in and around the City of Philadelphia. Located in neighborhoods that have historically been underserved by other schooling options, IMS schools offer a faith-centered and academically rigorous alternative for our families. Since our inception in 2012, our enrollment has grown over 20%, and we have received increasing recognition as a network that successfully integrates faith, character, and academics to create warm, energizing schools that are sustainable for students, staff, and community.
Ultimately, IMS recognizes that our students are on track to make their own choices in pursuit of college and career opportunities because they are on grade level academically and enrolled in a high-quality high school. Today, IMS serves over 4,000 PreK-8th grade students across 14 schools, our students are outperforming 80% of their neighboring public and charter schools in reading, and our schools play an important role in transforming our communities.
The Regional IT Manager will be based at Central Office and rotate throughout all 14 schools in the IMS network. They will ultimately be responsible for a small portfolio of schools within a specific region in the Network. They will report to the Senior Manager of IT. The incumbent will be responsible for all facets of Technical Support. These duties will include, but are not limited to, monitoring and and maintaining computer systems, diagnosing hardware and software, and solving technical/application problems in person, over the phone, or through remote access.
Central Office Level Duties & Expectations:
*Assess the current landscape of IMS technology and IT support functions.
*This process includes the inventory and support systems.
*Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software for their job title.
*Work in tandem with other IMS departments to achieve the IMS’ goals as a network.
*Work in tandem or contact the outsourced technology provider to escalate any issues with them.
*Manage multiple Central Office’s duties/policies as assigned, such as Google Admin, Active Directory System Admin, Network Admin, Inventory Admin, VoIP Phone Admin, and software licenses Admin.
*Work on additional ad hoc projects as needed to improve the Technology environment for the organization.
School Level Duties & Expectations:
*Manage your portfolio of assigned schools’ IT devices to meet the technology model ratio and standardization.
*Assess devices to ensure they are in working condition and ready for deployment.
*Distribute, install, and perform minor repairs to hardware, software, or peripheral equipment, following design or installation requirements based on technology model ratio and standardization.
*Must conduct a weekly school visit to schools within portfolio to meet with the Principals, take note of their concerns and questions about our IT policy. o Provide direct IT Support during the weekly school visit
*Monitor and respond to support tickets submitted by schools.
*Actively troubleshoot critical incidents happening live at your portfolio of schools.
*Conduct technology diagnostics to investigate and resolve problems or to provide technical assistance and Support.
*Maintain records of daily data communication/inventory transactions, problems and remedial actions taken, or installation activities.
*Confer with staff, users, and management to establish requirements for new systems or modifications.
*Work in tandem with other IMS departments to achieve schools’ goals.
*Complete other duties as assigned within the technical scope.
*Basic familiarity with networking protocols – DNS, WINS, DHCP, VPNs, TCP/IP.
*Experience with Outlook, Exchange, Active Directory, and Google Admin.
*Support and experience with Cyber Security technologies.
*Experience in Meraki network configuration.
*CompTIA Security+ Certificate preferred.
*A minimum of 3 years experience in an IT-Support-related environment.
*Strong problem-solving skills.
*Vendors management experience.
*Exceptional customer-service orientation, friendly and have the desire to assist schools users.
*Reliable transportation to transfer not more than 25 devices or 100 lb of total devices weight.
*Able to lift/move technology devices not more than 75 lbs alone.
*Able to lift/move technology devices as a team weighted not more than 75 lbs to each individual.
*Flexibility to work after hours or over the weekend if needed/approved by supervisor. And will receive the complimentary time to be scheduled within the next week.
Other Pertinent Information:
*Remote work: No
*Benefits: Full-Time employees are eligible for 403b matching contributions, healthcare insurance, and generous paid sick and personal time.
*Department: Information Technology Position
*Classification: Full Time, 12 months
EOE: IMS is proud to be an equal opportunity employer and celebrates staff diversity. We strive to be and build a diverse team that is representative of our students and the communities in which we serve. If you identify as an individual of color, we highly encourage you to apply!
APPLY: Interested candidates should submit an application through our hiring portal: https://tinyurl.com/HireAlertIMS. Candidates must submit all requested materials within the hiring portal in order to be selected for interviews.
Want to learn more about IMS and our school locations? Please visit:https://independencemissionschools.org/schools/
To apply for this job email your details to firstname.lastname@example.org
Independence Mission Schools provides a transformative Catholic education to children of all faiths in low-income neighborhoods across the city of Philadelphia.
One of the poorest urban centers in the nation, Philadelphia has 400,000 residents living in poverty. Among students attending an Independence Mission School, 36% live in poverty, nearly double the rate of children across the nation. That’s a staggering number.
Each day we open our doors to nearly 5,000 students, many carrying with them the challenges of life below the poverty line — food insecurity, home insecurity, violence and fundamental learning deficits. These circumstances could seem like insurmountable odds for these young learners. Yet they are resilient and come to us energized and full of promise.
Unlocking this potential starts with a culture of love that values and embraces each child. The promise of God’s love, shown by our faculty and staff, is at the very core of the Catholic education our schools deliver. This atmosphere sets our students, from Pre-K to Grade 8, on the path to a promising future confident in their own worth so they can be ready to succeed both in and out of the classroom.