Program Officer I, University Engagement

Website Catholic Relief Services

Based at CRS’ World Headquarters in Baltimore, MD, the Program Officer I for University Engagement plays a key role in supporting this goal. The Program Officer I position is cross-cutting, supporting the team’s engagement with faculty, students, and young alumni. The position also works in close coordination with CRS’ US regional staff who make up the University Cross Divisional Team (UCDT) as well as external partners such as university student leaders, faculty, campus ministers, social justice staff and national organizations. Strong candidates for this role will have strong academic credentials and work experience, excel at understanding the higher education landscape and be an effective digital communicator, resource and content creator, program marketer, speaker, and trainer.

Job Responsibilities:

Digital Communications

  • Email Communications: Coordinate timelines; content, including basic graphic design; contact lists, implementation via content management software (Every Action); metrics; and basic analysis of national emails for student, faculty, and young alumni audiences.
  • Website: Utilize basic web content management software (WordPress and Drupal) to update the content and design of and, CRS’s websites for the university and young alumni audiences, respectively. Monitor and evaluate the site traffic and analytics and make adjustments as necessary.
  • Social Media: Support CRS University social media strategy and implementation, across outreach to faculty, students, and young alumni. Use social media as an effective marketing and communications tool.
  • Text Message Communications & Other: Lead implementation of text message communications (Mobile Commons) and other emerging technologies and methods of communication with university and young alumni audiences.

Marketing and Promotion Efforts

  • Coordinate the team’s approach to support effective advertising and marketing strategies to Increase participation in CRS Student Ambassador Program, CRS Faculty Learning Commons, and CRS Crossroads en el Camino.
  • Develop promotional resources in print and for the digital environment.
  • Program Implementation and Support
  • Support the creation, maintenance and enhancement of content, resources, reporting tools, and campaigns, including advocacy integration (CRS Student Ambassador Program).
    Help maintain and implement training curricula, offerings, logistics, implementation, and follow up (CRS Student Ambassador Program).
    Support overall reporting process by tracking progress toward targets and key programmatic metrics (CRS Student Ambassador Program, CRS Faculty Learning Commons, CRS Crossroads en el Camino).

National Outreach & Training

  • Support and participate in various programs (as a speaker, trainer, workshop leader) in higher education settings including conferences, partner meetings, and college/university events.
  • Lead student trainings for college students at locations throughout the United States.
    Operational Support
  • Support logistics, content, planning, and implementation of conferences and events, including a national faculty conference and bi-annual student conference.
  • Oversee work of student summer intern(s).
  • Other duties as assigned.

Key Working Relationships:

Internal — US Operations University Cross-Divisional Team (UCDT), Church Engagement, Advocacy, Marketing and Communications, Overseas Operations, US Regional Offices.

External –College/university campus ministries, social justice offices, students and faculty; other national partners, as necessary.

Knowledge, Skills, Abilities, and Competencies

  • Bachelor’s degree in International Development, Political Science, Peace and Justice Studies, Theology, Social Work, Communications, Business, or related field. Master’s Degree preferred
  • 2 years related work experience preferably in Catholic higher education, social justice, communications, international experience or related area.
  • Working knowledge of and experience in college/university organizational structures.
  • Working knowledge of Catholic social teaching as it relates to global poverty issues and of Catholic Church organizational structures.
  • Working knowledge of international relief and development issues.
  • Digital communications skills and web-based content management proficiency, including social media platforms, Adobe Suite, Drupal/Wordpress, Microsoft Office Suite.
  • Innovative and tech-savvy.
  • Exceptional organizational skills and ability to multi-task while meeting deadlines in a fast-paced environment.
  • Basic analytical skills for quantitative assessment of program success as well as program research and evaluation experience.
  • Event planning and logistical skills.
  • Effective public speaking skills in small and large group settings.
  • Ability to work independently with minimal supervision but strong team member willing to accept strategic direction.
  • Spanish language proficiency or fluency a plus.

Physical Requirements:

Ability to travel regularly in the United States and overseas on occasion. Comfortable with open office environment and spending significant time at a computer.

NOTE: All applicants must be eligible to work in the U.S. at time of applicant.